Frequently Asked Questions
Everything you need to know about bringing Masaya home.
What materials are used in Masaya furniture?
We prioritize sustainability and durability by using premium solid woods, eco-friendly finishes, and high-quality textiles designed to withstand daily use while maintaining their aesthetic appeal.
How long will it take for my order to arrive?
Standard shipping typically takes 7-14 business days. For custom or handcrafted pieces, lead times may vary between 4-6 weeks, and you will receive a tracking link as soon as your order departs our warehouse.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are not eligible for returns unless they arrive damaged.
Do you offer assembly services?
Yes, we offer White Glove Delivery for an additional fee, which includes professional assembly in your room of choice and the removal of all packaging materials.
How do I care for my Masaya products?
Each product comes with a specific care guide. Generally, we recommend dusting wood surfaces with a soft, dry cloth and avoiding harsh chemicals to preserve the natural finish of your pieces.
Do your products come with a warranty?
All Masaya furniture pieces include a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.